404boyfriend’s Twitter Archive

Dude, for being such a massive company, working with @GoogleStore has been a logistical nightmare. They failed delivery ("wrong shipping address", though the address was correct), their agreement with FedEx prohibits changing the address or holding the package for pickup.

…in reply to @404boyfriend

They sent an email saying that the device had been returned to their warehouse, and to contact support to arrange a refund to re-order the device...which seems like a fairly backwards solution to the issue.

…in reply to @404boyfriend

I contacted support, who informed me the device is NOT actually returned to the warehouse, so a refund can't be processed, and that I should wait for the Fedex tracker to say it's been returned and try to contact them again. (This is all after waiting a month to ship the device.)

…in reply to @404boyfriend

Additionally, in the event that the device is ever actually returned to @Google , I'll have to place an order and wait for who-knows-how-long *again* just for them to ship the device, just for it to (probably) inexplicably end up in limbo again. This is super frustrating because

…in reply to @404boyfriend

it doesn't feel like there is any urgency or expediency to A. get a product in my hands, B. keep my business, or C. even correct a major mistake that has had me waiting on a product for two months now. I get that a lot of it is automated processes, but

…in reply to @404boyfriend

if your automation tools are so opinionated that they make CSRs powerless to provide any actual customer service, you've got a serious problem. Automation is tight as long as it works perfectly, and otherwise, it's limitlessly frustrating.